Shipping Policy
At SHIFT Hydration, we aim to dispatch your order as quickly as possible so you can stay hydrated and perform at your best.
Order Processing
Orders are processed Monday to Friday (excluding Bank Holidays).
We aim to dispatch all orders within 1–2 working days of receiving payment.
Orders placed after 2:00pm may not be processed until the next working day.
During busy periods, promotions or product launches, dispatch times may be slightly longer.
UK Delivery
We currently deliver throughout the United Kingdom using trusted courier partners.
Estimated delivery times are:
| Delivery Service | Estimated Delivery Time |
|---|---|
| Standard Delivery | 2–4 Working Days |
| Express Delivery (where available) | 1–2 Working Days |
Delivery estimates begin once your order has been dispatched.
Shipping Costs
Shipping charges are calculated at checkout.
From time to time, we may offer free shipping promotions. Any qualifying minimum spend will be clearly displayed on our website.
Order Tracking
Where available, you'll receive a dispatch confirmation email containing your tracking information once your order has left our warehouse.
Please allow up to 24 hours for tracking information to become active.
Delivery Delays
While we always aim to deliver within the estimated timescales, delays can occasionally occur due to circumstances outside our control, including:
- Adverse weather conditions
- Courier delays
- Industrial action
- Public holidays
- High order volumes
- Incorrect delivery information provided at checkout
SHIFT Hydration cannot accept responsibility for delays caused by third-party delivery providers.
Incorrect Delivery Information
Please ensure your delivery address is correct before placing your order.
If an incorrect address is provided and your order has already been dispatched, we may not be able to amend it.
If an order is returned to us due to an incorrect or incomplete address, additional postage charges may apply before it can be re-sent.
Lost or Missing Parcels
If your order has not arrived within the expected delivery timeframe, please contact us.
We may ask you to wait a reasonable period while we investigate with the courier.
Where a parcel is confirmed as lost, we will arrange either:
- A replacement, or
- A full refund.
Damaged Deliveries
If your order arrives damaged, please notify us within 48 hours of delivery.
Where possible, please include photographs of:
- The outer packaging
- The damaged product
- Any courier labels
This helps us resolve your claim as quickly as possible.
Failed Deliveries
If delivery cannot be completed because:
- Nobody is available to receive the parcel,
- The parcel is not collected from a collection point, or
- The address provided is incorrect,
the parcel may be returned to us.
Where this happens, additional shipping charges may apply before the order can be dispatched again.
International Shipping
We currently only deliver within the United Kingdom unless otherwise stated on our website.
Should international shipping become available, any applicable customs duties, taxes or import charges will be the responsibility of the customer.
Delivery Restrictions
We reserve the right to refuse delivery to addresses where delivery is not reasonably possible or where fraud is suspected.
Contact Us
If you have any questions regarding your delivery, please contact us:
SHIFT Hydration
We aim to respond to all enquiries within one working day.